Have questions?
Trademanner have answers!

Everything you need to know, is here.

Orders & Purchases

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.

To place an order, browse our listings and select the business, product or service you’re interested in. Click on the “Buy Now” button or contact the seller to discuss terms. Once you agree on the details, proceed to the checkout page, and follow the prompts to complete your purchase.

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard), bank transfers,  for high-value transactions. Specific payment options may vary based on the seller’s preferences.

We use industry-standard encryption and secure payment gateways to protect your payment information. Our platform complies with all necessary regulations to ensure your data is handled safely and securely.

To contact the seller, navigate to the listing of the business or product you are interested in and click on the “Contact Seller” button. This will open a messaging system where you can communicate directly with the seller to ask questions and negotiate terms.

 

Account

To create an account, click on the “Sign Up” or “Register” button on the homepage. You’ll be asked to provide your email address, create a password, and fill out some basic information about yourself or your business. Follow the prompts to complete the registration process.

If you forget a password for your accounts, you can reset your password directly through the trademanner website. you can reset your password by requesting an email that contains a password reset link.

After signing up, you’ll receive a verification email with a link to confirm your account. Click on the link to verify your email address. If you do not see the email, please check your spam or junk folder. If you still have issues, contact our support team for assistance.

To update your account information, log in to your account and navigate to the “Account Profile” section. From there, you can update your personal details, contact information, password, and other settings.

To change your password if you’re already logged in:
Click account in the top right of website.
Select Settings and privacy, then click Settings.
Click Security and login.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.

You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.

Returns & Refunds

After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.

Shipping & Tracking

Shipping times vary depending on the seller’s location and the destination of the shipment. Most sellers provide an estimated delivery time during the checkout process. You can find this information in the order confirmation email or in your account under “Order Details.”

If your order has not yet been shipped, you may be able to change the shipping address by contacting the seller directly through our platform’s messaging system. Once the order has been shipped, changing the address may not be possible.

 

If your order hasn’t arrived by the estimated delivery date, first check the tracking information for any updates. If the tracking information is not available or the status hasn’t changed, contact the seller or our customer support team for assistance.

seller sayed  “free shipping.” That’s because, even if you offer free shipping, someone has to pay for it. Usually, that’s going to be you, the business owner!

At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.

Shipping costs are calculated based on the seller’s location, the destination of the shipment, the weight and dimensions of the package, and the shipping method chosen. You can view the shipping costs during the checkout process before completing your purchase.

Fees & billing

We charge a commission fee for each successful sale made through our platform. The exact percentage varies based on the type of product or business being sold. Additionally, there may be listing fees, subscription fees, or payment processing fees, depending on the services you use.

Yes, you can download a detailed invoice for each transaction or billing cycle from the “Billing” section of your account. The invoice will include a breakdown of all fees charged, including the commission fee, listing fees, and any applicable taxes.

To view your billing history and past invoices, log in to your account and navigate to the “Billing” or “Account History” section. Here, you can see a detailed list of all transactions, fees charged, and download invoices for your records.

Transaction fees are calculated as a percentage of the total sale price, including any shipping or handling charges. The percentage varies based on the specific agreement you have with the trademanner for your business or product. Detailed information about fees is available in the “Fees & Billing” section of your account dashboard.

Fees are billed immediately upon the completion of a sale. You can view your billing schedule and transaction history in the “Billing” section of your account.

Other

Before you start troubleshooting why you aren’t receiving any notifications, always confirm have an internet connection.  then check your mail box specify the spam part.

if any of this did not work so contact to us for solving problem.

You can contact our customer support team through the “Contact Us” page on our website. You can also reach out via email, live chat, or phone. Our support team is available to assist you with any questions or concerns you may have.

Yes, in the consulting menu in the Trademanner, There are professional lawyers from whom you can consult in any field, for example, they will guide you in business valuation and purchase value.

For personalized assistance, consider hiring a professional advisor or consultant.

Yes, we take fraudulent listings and suspicious activity very seriously. If you come across a listing or user that you believe is fraudulent, please use the “Report” button on the listing page or contact our customer support team directly. Provide as much detail as possible so we can investigate and take appropriate action.

Yes, you can advertise your business or product on our platform. We offer various advertising options, including featured listings, banner ads, and sponsored content. For more information, please visit the contact us page.

To leave a review or feedback, go to the “Order History” or “Transaction History” section of your account. Select the transaction for which you want to leave a review and click on the “Leave Feedback” or “Rate Seller/Buyer” button. Your feedback helps us maintain a safe and trustworthy community.

How can we help you?

Our support team are standing by for Help & Support!

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